Privacy Policy
Your data security and privacy are our priority. Learn how Octon Global collects, uses, and protects your information.
Privacy Policy Overview
Effective Date: 11 June 2026
Last Updated: 11 June 2026
Octon Global (“Octon Global”, “we”, “us”) respects your privacy. This Privacy Policy describes how we collect, use, and disclose personal information through our website and through our contact and inquiry processes.
Data Collection Practices
Octon Global collects personal information in connection with international trade, supplier sourcing, trade coordination, and B2B business communications. We collect only what is reasonably necessary for:
- Supplier sourcing and trade coordination: Understanding sourcing requirements, timelines, and trade-related needs
- Inquiry handling: Responding to requests submitted through our contact form and other business communications
- Business relationship management: Coordinating between buyers, suppliers, and business counterparties as part of requested trade-related services
- Communication records: Maintaining records of email or other correspondence for follow-up and operational continuity
Typically, we may receive contact details (such as name, email address, and phone number), company and business profile details, inquiry information (such as product categories, sourcing requirements, and any messages you provide), and communication records (including ticket references and message content when you contact us).
Contact Form & Communication Information
When you submit a contact form on our website, you provide information so we can respond to your business inquiry. Depending on your submission, this may include:
- Your name and professional email address
- Company name and relevant business details
- Product categories or sourcing/trade coordination needs
- Your inquiry message and preferred method of communication
- Optional: Phone number, website, and other business contact details
Ticket Reference: We generate and associate a ticket ID with your inquiry so we can track and manage your request internally and in follow-up communications.
How We Use This Information: We use your details to evaluate your inquiry, route it to the appropriate trade coordination team, communicate with you about next steps, and (where reasonably necessary) coordinate with relevant suppliers or business counterparties to facilitate requested trade-related services.
Consent to Processing: By submitting the form, you agree that we may process the information you provide to respond to your inquiry and conduct trade-related coordination, including cross-border communications where needed.
Data Security Measures
Octon Global implements appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include:
- Encryption: Use of SSL/TLS encryption (HTTPS) for data transmitted to and from the website
- Access controls: Access to inquiry information is limited to authorized personnel on a need-to-know basis
- Secure storage and processing: Personal information is stored and processed using secure infrastructure and service providers
- Operational controls: Internal policies and procedures to manage data handling and communications
No method of transmission or storage is 100% secure. You can help protect your information by sharing only the details required for your inquiry.
Information Sharing & Disclosure
We do not sell your personal information. We share information only as reasonably necessary for business operations, inquiry fulfillment, and service delivery. Depending on your inquiry, we may disclose personal information to:
- Supabase: We use Supabase as our data storage and backend platform for managing inquiry records submitted via our website.
- Brevo (transactional email): We use Brevo (via our email sending integration) to deliver transactional emails related to inquiries, including confirmations and internal notifications.
- Professional service providers: Providers that assist us with website operations, hosting, infrastructure management, and security services (where such access is necessary for them to provide support).
- Relevant business counterparties: Potential suppliers, buyers, sourcing partners, or other trade-related counterparties only when reasonably necessary to respond to your inquiry or facilitate requested trade-related services.
Where we share information with service providers, we require appropriate safeguards and processing limitations consistent with our operational needs.
Third-Party Services & Integrations
To operate our website and manage inquiries, we rely on the following third-party services:
- Supabase: Used to store and manage inquiry records in our backend system.
- Brevo: Used to send transactional emails related to inquiry processing and communications.
- Website hosting providers: Used to host and deliver our website and associated infrastructure.
Third-party service providers process information under their own privacy policies and security practices. We select providers based on their ability to support secure business operations and to meet our data-handling needs.
Children’s Privacy
Our website and services are intended for business users and adults. Octon Global does not knowingly collect personal information from individuals under 18 years of age. If you believe that a child has provided personal information to us, please contact us using the Privacy Contact information below so we can take appropriate steps.
Jurisdiction & Governing Law
Octon Global operates from India. Privacy-related matters are governed by applicable Indian laws. International website visitors may contact Octon Global regarding privacy concerns using the contact details provided in this policy.
Legal Basis for Processing Inquiries
We process personal information provided through our inquiry and contact processes for legitimate business purposes, including:
- Responding to inquiries: Processing contact details and inquiry messages so we can provide trade coordination and sourcing-related responses.
- Performance of business communications: Managing follow-ups, coordinating between buyers and suppliers, and maintaining business relationship records.
- Compliance and protection: Retaining records and communications as needed for legal compliance, dispute resolution, and operational security.
- Consent where required: For any processing that requires consent under applicable law, we will obtain it in a manner consistent with this policy and our inquiry workflow.
Purpose of Collecting Contact Information: The contact information you submit is used to identify you as a business contact, communicate about your sourcing or trade coordination needs, and maintain a referenceable inquiry record (including ticket ID) for operational follow-up.
International Business Communications
Trade facilitation often involves cross-border coordination. Accordingly, when you contact Octon Global, you may be communicating with and receiving responses from team members, suppliers, partners, and counterparties that may be located in different countries. We process and transmit inquiry-related information to the extent reasonably necessary to coordinate your request and support trade-related communications.
Your Privacy Rights
Depending on applicable law, you may have rights related to access to and control of your personal information. These may include:
- Access: Request information about how your data is processed.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion/Erasure: Request deletion in appropriate circumstances, subject to legal obligations and legitimate business record-keeping.
- Objection/Restriction: Request limitations on processing where applicable under law.
To Exercise Your Rights: Contact us at hello@octonglobal.com with your request. Include "Privacy Request" in the subject line and specify the type of request you are making. We will review and respond within a reasonable timeframe.
We retain inquiry records and related communications only for as long as necessary to fulfill the purposes described in this policy, including trade coordination follow-ups, dispute resolution, and compliance obligations. Retention periods may vary based on the nature of the inquiry and applicable legal requirements. In general, we may keep inquiry and communication records for a limited period after the completion of the inquiry and/or for the duration reasonably necessary to meet legal, tax/accounting, and record-keeping obligations.
Privacy Contact & Policy Updates
Octon Global may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will update the “Last Updated” date at the top of this policy when changes are made.
Privacy Contact Information:
Email: hello@octonglobal.com
Phone: +91-81284-06927
Address: Surat, Gujarat, India